This Passenger Terms & Conditions Agreement (“Agreement”) governs the access to and use of the wer2 GO mobile application, website, and related services (collectively, the “Platform”).
By creating an account, booking a ride, or using the Platform, you (“Passenger” or “User”) acknowledge that you have read, understood, and agreed to be legally bound by this Agreement.
2.1 wer2 GO is a technology platform only that enables Passengers to connect with independent Drivers.
2.2 wer2 GO does not provide transportation services, does not own or operate vehicles, and does not employ Drivers.
2.3 Drivers operate as independent contractors, not employees, agents, partners, or representatives of wer2 GO.
2.4 Any transportation service is provided solely by the Driver, and a direct service relationship exists between the Passenger and the Driver.
3.1 To the fullest extent permitted under the laws of the State of Qatar, wer2 GO shall not be liable for:
3.2 Passengers acknowledge and agree that all Trips are undertaken at their own risk.
3.3 Any claims arising from accidents, injuries, or damages during a Trip must be pursued directly against the Driver and/or their insurer, in accordance with applicable Qatari laws.
4.1 wer2 GO makes no representations or warranties regarding the conduct, safety, or behavior of Drivers, vehicle conditions, or suitability of any Trip.
4.2 The Platform is provided on an “as-is” and “as-available” basis.
Passengers agree to:
5.1 Passengers shall be financially liable for any damage, contamination, or cleaning costs caused by their actions.
6.1 Trip fares are calculated automatically through the Platform based on applicable tariffs.
6.2 The fare displayed in the app constitutes the agreed price, unless modified through the Platform.
6.3 wer2 GO is not responsible for payment disputes between Passengers and Drivers but may assist at its discretion.
6.4 Cancellation fees, waiting charges, or additional fees may apply in accordance with Platform rules.
7.1 wer2 GO reserves the right to limit, suspend, or terminate Passenger accounts in cases of:
8.1 Passengers may provide ratings and reviews following a Trip.
8.2 Reviews must be truthful, respectful, and non-discriminatory.
8.3 wer2 GO reserves the right to remove or moderate reviews that violate Platform policies or Qatari laws.
9.1 wer2 GO does not provide passenger insurance, unless explicitly stated otherwise.
9.2 Any applicable insurance coverage is the responsibility of the Driver and governed by Qatari insurance regulations.
10.1 Passenger data is collected and processed in accordance with wer2 GO’s Privacy Policy and applicable data protection laws in Qatar.
10.2 wer2 GO may disclose data when required by law or competent authorities.
The Passenger agrees to indemnify and hold harmless wer2 GO, its directors, officers, employees, and affiliates from any claims, damages, losses, or liabilities arising from:
12.1 This Agreement shall be governed by and construed in accordance with the laws of the State of Qatar.
12.2 Any dispute arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of Qatar.
wer2 GO reserves the right to amend these Terms & Conditions at any time. Continued use of the Platform constitutes acceptance of the revised terms.
By using the wer2 GO Platform, the Passenger confirms that they:
1.1 Technology Intermediary: wer2 GO is a technology intermediary. It provides a digital platform to connect independent third-party drivers (“Drivers”) with passengers.
1.2 No Control: wer2 GO does not own, operate, or maintain vehicles, nor does it control routes, schedules, or the specific pricing decisions made by the algorithm.
1.3 No Guarantees: wer2 GO does not guarantee ride availability, matching with passengers, or 100% platform uptime.
2.1 No Employment: This agreement does not create an employment, agency, partnership, or exclusivity relationship. The Driver is an independent contractor.
2.2 Commercial Risk: The Driver bears all commercial risks, including fuel, maintenance, insurance, and telecommunications costs.
3.1 Continuous Obligation: The Driver must maintain a valid Qatari ID (QID), a professional driving license, and vehicle registration (Istmara) under a licensed Limousine Company.
3.2 Immediate Suspension: Failure to maintain valid documents results in immediate account suspension.
3.3 Cooperation with Authorities: wer2 GO will cooperate with the Ministry of Transport (MOT), Ministry of Interior, Ministry of Commerce and Industry or other government entities and reserves the right to share Driver data/logs if required by law.
4.1 Single Account: One account per Driver. Lending, renting, or subcontracting an account is strictly prohibited.
4.2 Monitoring: wer2 GO uses device, IP, and behavioral monitoring to detect fraud.
4.3 Termination: Immediate termination will occur for impersonation or account manipulation.
5.1 Zero Tolerance: No harassment, discrimination, or abuse. Physical or verbal misconduct results in a permanent ban.
5.2 Sobriety: Drivers must be 100% sober (zero alcohol/drugs) while on the platform.
5.3 Duty of Care: Drivers must adhere to all Qatar traffic laws and ensure passenger safety.
5.4 Reputational Harm: wer2 GO may remove any Driver whose conduct brings disrepute to the platform.
6.1 Standards: Vehicles must meet cleanliness, comfort, and safety requirements.
6.2 Eligibility: Only vehicles registered on the app may be used. Vehicle mismatches result in penalties.
6.3 Audits: wer2 GO may conduct random physical or digital vehicle inspections.
7.1 Acceptance: Once a trip is confirmed, the Driver is obligated to complete it.
7.2 Waiting Time: Drivers must wait at the pickup point for a minimum of 5 minutes before marking a "No-Show."
7.3 Disputes: Passenger disputes regarding routes or fares will be handled via the platform’s dispute resolution process.
8.1 Algorithm: Fares are calculated via an algorithm based on time, distance, and dynamic pricing (Surge).
8.2 Dynamic Pricing: Drivers acknowledge that pricing fluctuates based on demand.
8.3 No Liability: wer2 GO is not liable for fare changes, cancellations, or passenger-initiated disputes.
9.1 Wallet Nature: The Wallet is a digital ledger only, not an escrow or stored-value account.
9.2 Mandatory Balance: Drivers must maintain a minimum balance to stay active. A negative balance (due to cash trip commissions or penalties) blocks further dispatch.
9.3 Set-off Rights: wer2 GO may deduct fines or owed commissions directly from the Wallet.
9.4 No Refunds: Wallet top-ups are generally non-refundable.
10.1 Payout Request & Eligibility: Payouts of earned balances are not automatic. Drivers must manually initiate a payout request through the wer2 GO Driver App. Payouts will only be processed if the receiving account details (QID, Name, and Phone Number) exactly match the Driver’s registered profile on wer2 GO. Payouts to third-party accounts or non-matching wallets are strictly prohibited.
10.2 Settlement Methods (Ooredoo Money & iPay):
10.3 Recovery of Erroneous Credits:
10.4 Freezing Funds: wer2 GO may freeze funds during fraud investigations, complaint reviews, or regulatory requests.
10.5 Payout Cycle: Payouts are processed on a weekly or monthly cycle depending on the platform’s choice.
10.6 Rights: wer2 GO reserves the right to delay or reject payouts for suspected fraud or chargebacks.
10.7 No Delay Liability: wer2 GO is not liable for bank or processing delays.
11.1 Variable Commission: Commission is market-driven and may vary based on Driver Level. No prior notice is required for commission changes.
11.2 Penalties: Non-exhaustive list of penalties:
12.1 Tiers: Drivers are ranked (e.g., Standard, Silver, Gold, Platinum) based on performance scores (ratings, acceptance, and cancellation rates).
12.2 Priority: High-performing levels (Gold/Platinum) receive Priority Dispatch and earlier access to high-value requests.
12.3 No Guarantee: Levels are discretionary and may be downgraded at any time; they do not constitute a contractual right.
13.1 Non-Guaranteed: Incentives are discretionary and can be clawed back if abuse is detected.
13.2 3-Month Rule: Accounts inactive for 90 days may be deleted.
13.3 Forfeiture: Wallet balances in accounts inactive for 180 days are forfeited to wer2 GO as an administrative fee.
14.1 Immediate: wer2 GO may terminate this agreement without notice for any breach.
14.2 No Compensation: No compensation is due upon termination.
14.3 Survival: Clauses regarding liability, indemnity, and data remain in effect post-termination.
15.1 Indirect Damages: No liability for loss of profit or indirect damages.
15.2 Indemnity: Drivers shall fully indemnify wer2 GO against all legal costs and damages arising from their actions.
15.3 Force Majeure: No liability for failures caused by events beyond reasonable control.
16.1 Consent: Drivers consent to operational and marketing messages via App, SMS, WhatsApp, and Email.
16.2 Data Sharing: Consent for data processing for safety and compliance.
16.3 Amendments: Continued use of the platform after terms are updated constitutes acceptance.
17.1 Jurisdiction: Governed by the laws of the State of Qatar.
17.2 Exclusive Courts: Any disputes shall be settled by the Civil Courts of Qatar.